FAQs

  1. How long is the registration process?
  2. What Agreements need to be signed, and who needs to sign them?
  3. What is the duration of the Agreement?
  4. What is the cost of using the PayCargo® System? Are there initial, setup, or membership fees?
  5. Is integration of systems required?
  6. Does the PayCargo System work in real time?
  7. How often does the System update information?
  8. How is a Carrier informed of Transactions Approved by its Shippers?
  9. How is a Carrier informed of Transactions Disputed by its Shippers?
  10. Can a Carrier in the PayCargo System participate with only certain Shippers, or do they all need to sign up?
  11. How does a Carrier add more Shippers to the PayCargo System?
  12. Does PayCargo, LLC, guarantee the Approvals from the Shippers?
  13. What is PayCargo Credit?
  14. Can the Shippers use PayCargo Credit for Imports and Exports?
  15. How quickly does the Carrier get paid when the Shipper uses PayCargo Credit?
  16. How is the Carrier Credit established in PayCargo System? How can it be changed?
  17. How does a Carrier change information on a Transaction based on a Dispute?
  18. What if a Shipper does not take an action on a Transaction?
  19. If the Carrier Cancels a Transaction, why will it not upload again?
  20. Can a Shipper place a stop payment on an Approved Transaction?
  21. Can the Carrier modify a Transaction already Approved by the Shipper?
  22. What happens if a Transaction does not have a Payment Due Date entered?
  23. For Transactions Approved using Carrier Credit, how will the Carrier know the Payment has been made?
  24. What reports can help me reconcile with my Bank Statement?
  25. What if the Carrier receives a check for a Transaction already in the PayCargo System?
  26. What if that Transaction is already Approved for payment in the System?
  27. Can a Payment Due Date be changed if the Transaction is already Approved?
  28. If a Transaction must be entered urgently, can it be entered manually?
  29. Can a Carrier run a report that details what funds are coming in on specific dates?

How long is the registration process?

Registration is immediate, and there is no cost to register. Several minutes after registering you should receive a Welcome Alert email with credentials that allow you to login.

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What Agreements need to be signed, and who needs to sign them?

A Carrier can register online, but we recommend that they sign a Carriers Master Agreement by an authorized representative of the Carrier.

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What is the duration of the agreement?

Three (3) years, but most can be terminated at any time with a 90-day notice.

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What is the cost of using the PayCargo® System? Are there initial, setup, or membership fees?

Fees are primarily transaction based, and are detailed in the Terms & Conditions of the online Registration Form.. There is a one-time initial set up fee, but no membership fees. There may also be some nominal internal costs involved in interfacing with the PayCargo System.

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Is integration of systems required?

It is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. We can also interface via EDI, XML, CSV files or other methods.

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Does the PayCargo System work in real time?

Yes, if we are interfaced via EDI or other real-time method. We can also be near real-time using the batch upload via web services.

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How often does the system update information?

The PayCargo System can support single or multiple updates per day or real-time methods, depending on customer requirements.

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How is a Carrier informed of Transactions Approved by its Shippers?

The Carrier will receive e-Mail Alerts for Approved Transactions. Also, the Transaction status on the PayCargo website is changed from Pending to Approved. You can also run a Carrier Transaction Report.

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How is a Carrier informed of Transactions Disputed by its Shippers?

The Carrier will receive e-Mail Alerts for any Disputed Transactions. Also, the Transaction will be marked Disputed. The Carrier can also run the Dispute Resolution Rate Report.

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Can a Carrier in the PayCargo System participate with only certain Shippers, or do they all need to sign up?

Yes, partial Shipper participation is permitted, but we do encourage as much participation as possible.

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How does a Carrier add more Shippers to the PayCargo System?

Notify your Shippers that you would like to add them to the PayCargo System and have them register and associate themselves to the carrier. Your PayCargo Sales Rep will be happy to work with you and your Shippers in completing the necessary registration online.

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Does PayCargo, LLC, guarantee the approvals from the Shippers?

Only when the Shipper uses PayCargo Credit.

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What is PayCargo Credit?

This is one of the payment options offered by the PayCargo System. Approval of the Shipper's Credit Application is required in order to utilize this payment method. Contact a PayCargo Sales Rep for more information.

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Can the Shippers use PayCargo Credit for Imports and Exports?

Yes! PayCargo Credit is available for both Imports and Exports.

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How quickly does the Carrier get paid when the Shipper uses PayCargo Credit?

An ACH Credit will be sent to Carrier on the due date once the transaction is Approved by the Shipper.

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How is the Carrier Credit established in PayCargo System? How can it be changed?

Carrier Credit extended to a Shipper is managed entirely by the Carrier within the PayCargo System. Setup, changes, and deletions are handled by the Carrier. PayCargo personnel have read-only access to Carrier Credit and cannot make any changes to those credit terms.

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How does a Carrier change information on a Transaction based on a Dispute?

The Carrier will update the Disputed Transaction with the correct information. The Carrier can also update his legacy system and the change will reflect in the PayCargo system on the next upload.

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What if a Shipper does not take an action on a Transaction?

The Carrier must contact the Shipper and remind the Shipper that Payment is still Pending.

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If the Carrier Cancels a Transaction, why will it not upload again?

If a Transaction is Canceled, a new Transaction will need to be generated since duplicate transactions are not allowed. The Cancelled Transactions remain in the System's history.

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Can a Shipper place a stop payment on an Approved Transaction?

No, the Shipper must contact the Carrier, and the Carrier can create a Manual Payment, but only if the payment is still in a Processing status.

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Can the Carrier modify a Transaction already Approved by the Shipper?

Yes, by using the Freight Correction Tool within the system.

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What happens if a Transaction does not have a Payment Due Date entered?

The Payment Due Date will automatically default to the following: For Inbound, Payment Due Date is Arrival Date (Payment Due Date may be extended based on credit terms, if applicable), For Outbound Payment Due Date is Departure Date (Payment Due Date may be extended based on credit terms, if applicable). However, Carrier and Shipper can agree on a different Payment Due Date that would override the default date.

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For Transactions Approved using Carrier Credit, how will the Carrier know the Payment has been made?

Transaction status will change from Approved to Paid.

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What reports can help me reconcile with my Bank Statement?

PayCargo recommends the "ACH Reconciliation Report".

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What if the Carrier receives a check for a Transaction already in the PayCargo System?

Carrier has the option of returning the check or entering a Manual Payment in the System.

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What if that Transaction is already Approved for payment in the System?

They could still enter a Manual Payment as long as it is still in the processing status.

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Can a Payment Due Date be changed if the Transaction is already Approved?

NO.

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If a Transaction must be entered urgently, can it be entered manually?

Yes.

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Can a Carrier run a report that details what funds are coming in on specific dates?

Yes, it is the Carrier Cash Inflow Forecast Report.

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