FAQs

  1. How long is the registration process?
  2. How does the Shipper set up PayCargo® Credit?
  3. Can PayCargo Credit be used for Imports and Exports?
  4. Does the Carrier recognize Payments on PayCargo Credit as Paid?
  5. Once a Shipper approves a Transaction in the PayCargo system, will Carrier release Shipper's BOL or Cargo?
  6. How often will the Carrier's information update in the PayCargo System?
  7. When Shipper is informed that there are additional charges, how quickly will those charges appear in the PayCargo System?
  8. How does the Shipper set up Carrier Credit?
  9. Can the Shipper determine and schedule the Payment Due Date?
  10. Can the Shipper change the Payment Due Date once they have Approved a Transaction?
  11. What if a Carrier does not respond to a Dispute?
  12. Can a Shipper Dispute or deny an entire Transaction?
  13. What if the Shipper has a Dispute, but needs to Approve the Transaction to obtain Cargo or BOL?
  14. What if Shipper approves a Transaction, but realizes afterward there is a mistake? Can they place a Stop Payment?
  15. What if Shipment was originally Prepaid, but Shipper wants to change it to Collect? Or vice versa?
  16. What action must a Shipper take if it has approved a Transaction but cannot get his container out of Port?
  17. What happens if a Shipper has Approved a Transaction but has changed its Bank Account?
  18. How quickly will the Carrier know a Shipper has Approved a Transaction?
  19. When the PayCargo System calculates available Carrier Credit, does it take into account Payments that are scheduled to be received before determining whether approval will be granted for additional payments?
  20. How does a Shipper add more Carriers to pay through the System?
  21. Can Shippers choose to get all e-Mail Alerts from PayCargo at the end of the day?
  22. What Reports can help me reconcile my Bank Statements?

How long is the registration process?

Registration is immediate, and there is no cost to register. Several minutes after registering you should receive a Welcome Alert email with credentials that allow you to login.

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How does the Shipper set up PayCargo® Credit?

A Shipper can only apply for credit if they have registered, and they can do so online once they login. Please note that not all Shippers will qualify for PayCargo Credit.

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Can PayCargo Credit be used for Imports and Exports?

Yes. Once you qualify for credit, you can use it for any payment you want whether it is an import or export.

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Does the Carrier recognize Payments on PayCargo Credit as Paid?

Yes, when PayCargo Credit is used by a Shipper to make a payment, the payment is guaranteed by PayCargo to the Carrier.

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Once a Shipper approves a Transaction in the PayCargo system, will Carrier release Shipper's BOL or Cargo?

Yes, this is immediate if PayCargo Credit or Carrier Credit is used. When an Overnight debit is used, usually the Carrier will release depending on the business relationship they have with the shipper. If they normally release based on the shipper submitting a check, then they will probably do the same with an ACH.

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How often will the Carrier's information update in the PayCargo System?

Depends on how often a Carrier is able to send batch updates, which for PayCargo is possible every minute. However if the carrier is integrated with PayCargo it practically can update real time.

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When Shipper is informed that there are additional charges, how quickly will those charges appear in the PayCargo System?

In real-time if Carrier is integrated with PayCargo or as soon as the next Carrier update is sent if using batch updates. Also, an e-Mail Alert will be sent to Shipper detailing changes in a Transaction or a new Transaction. At that time the Shipper may open a Dispute, if needed.

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How does the Shipper set up Carrier Credit?

Shipper will need to discuss with Carrier. PayCargo, does not get involved with establishing this type of credit. PayCargo only facilitates the payment of these funds. Please note that not all Carriers provide Carrier Credit to Shippers.

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Can the Shipper determine and schedule the Payment Due Date?

Yes, but this will need to be agreed upon between both Shipper and Carrier and only the Carrier will be able to modify the Payment Due Date. If the shipper is uploading his Payables then he can schedule as he pleases.

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Can the Shipper change the Payment Due Date once they have Approved a Transaction?

No. Only the Carrier can make changes in the Transaction including the Payment Due Date. However, Shipper can work with Carrier if this needs to be changed.

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What if a Carrier does not respond to a Dispute?

The Shipper may set alert notifications to see if a Dispute has been responded to in a timely manner. It is the responsibility of the Shipper to follow up on any Disputes they may have.

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Can a Shipper Dispute or deny an entire Transaction?

Yes, and all Disputes are tracked through the Dispute tool, and a complete thread and audit history is kept within the transaction.

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What if the Shipper has a Dispute, but needs to Approve the Transaction to obtain Cargo or BOL?

The Shipper must work this out with the Carrier and reach an agreement on how to proceed before moving forward.

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What if Shipper approves a Transaction, but realizes afterward there is a mistake? Can they place a Stop Payment?

No. The Shipper cannot stop the process at this point except by contacting the Carrier and having the Carrier enter a Manual Payment if the Status is still Processing.

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What if Shipment was originally Prepaid, but Shipper wants to change it to Collect? Or vice versa?

If such a change is required, Shipper must contact the Carrier directly. The Carrier then, in either case, is the party that must cancel the transaction.

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What action must a Shipper take if it has approved a Transaction but cannot get his container out of Port?

Shipper needs to contact Carrier to get Container released.

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What happens if a Shipper has Approved a Transaction but has changed its Bank Account?

Shipper must immediately notify Carrier and PayCargo Customer Service. The corrected information must be submitted - in writing - within 12 hours.

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How quickly will the Carrier know a Shipper has Approved a Transaction?

Immediately. Carrier will receive an e-Mail Alert from PayCargo, regarding the Shipper's Payment. Also, status is changed from Pending to Approved.

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When the PayCargo System calculates available Carrier Credit, does it take into account Payments that are scheduled to be received before determining whether approval will be granted for additional payments?

No. The System only calculates available credit based on what is actually paid.

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How does a Shipper add more Carriers to pay through the System?

By opening the "Request Carrier Association" and following the instructions to add a Carrier.

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Can Shippers choose to get all e-Mail Alerts from PayCargo at the end of the day?

No, but Shipper can turn off e-Mail Alerts and run a Report at the end of each day.

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What Reports can help me reconcile my Bank Statements?

PayCargo recommends the "ACH Reconciliation Report" which can be scheduled to be received on a pre-selected schedule as well.

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